Simple Steps to Remove a Transaction from Your Bank Statement

Bank statements are important financial records that keep track of your transactions such as deposits, withdrawals, and purchases. However, there may be times when you need to remove a certain transaction from your statement. Perhaps it’s a duplicate entry, an incorrect charge, or a fraudulent activity. Whatever the reason may be, it’s important to learn how to remove a transaction from your bank statement. In this article, we’ll discuss the steps you need to take to remove a transaction from your bank statement.

Step 1: Review Your Bank Statement

The first step to removing a transaction from your bank statement is to review the statement thoroughly. Check whether the transaction is present in the statement and make sure you have identified the right transaction to remove. Verify the amount, date, and other details related to the transaction. Confirm that the transaction is not a legitimate attempt by your bank to recover any unpaid account balance or debt. You should be certain that the transaction is a mistake.

Step 2: Contact Your Bank

If you have double-checked your statements and are sure that the transaction is incorrect, it’s time to contact your bank. Call your bank’s customer service hotline or visit the nearest branch. Explain why you believe the transaction is incorrect and provide supporting evidence such as receipts or any additional proof that you may have. Ask the representative about the bank’s policy regarding transaction disputes and how to submit a formal dispute in writing. If possible, keep the phone call recorded or start a chat session to have written evidence of the conversation.

Step 3: Submit a Dispute Letter

After talking to the representative, prepare a dispute letter and send it to the bank. Make sure that the letter is polite, clear, and to the point. It should include your full name, account number, and the date of the unauthorized transaction. Explain why you believe the transaction is unauthorized and attach any supporting documents. Mention that you want to submit a dispute and request the bank to remove the transaction from your statement. State how much you think you should be refunded, if any.

Step 4: Wait for the Bank’s Response

After sending the letter, the bank will initiate an investigation and review your transaction records. The bank may contact the sellers or merchants involved in the transaction, who could verify the details of the transaction. The bank may also ask you for additional proofs or information. The bank should inform you about its decision within few weeks or months depending on its policy. The bank could remove the transaction and refund your money if its investigation supports your claim. If the bank rejects the dispute, it will provide a written explanation for its refusal. You still have legal rights to challenge the decision through legal means such as reporting to the Financial Ombudsman Service (FOS).

Step 5: Monitor Your Statements

Monitor your future bank statements carefully over the next few months after the bank resolves the dispute. Verify that the transaction you disputed is no longer on your statement. Check for any unauthorized transactions, and if detected, repeat the same process listed above immediately. It is also important to protect your bank accounts from fraud or identity theft by checking your bank and credit accounts regularly, keeping your passwords safe and secure, and reporting any security breach to your bank’s customer service immediately.


Removing a transaction from your bank statement can be a challenging task, but it’s a necessary process if you want to ensure the accuracy of your financial records. Although there are no guarantees that you get the resolution you desire, it’s essential to review your bank statements regularly, identify any unauthorized transactions, and report any errors to your bank. Following these steps can help you protect your finances and keep your financial records intact.

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